Why did the CNAME on my root domain lose the orange cloud to route traffic through CloudFlare? This made my page rule stop working

dns

#1

I don’t seem to see any outages at the moment, were some settings changed by CloudFlare?


WWW works but Root doesnt?
#2

Just as an FYI I have tried removing the record and re-adding it and am seeing the same issue.


#3

Try hovering over the orange (or blue) i button. Clickfunnels is a Cloudflare enterprise customer, so the cname doesn’t allow you to de-toggle Cloudflare’s protection.


Code 81053 Issue
#4

Thanks! That is mainly just for CNAME Flattening, I have seen that before even when it was available to direct HTTP requests through CloudFlare.
2018-10-30_16-40-06

I work for ClickFunnels so this is my main concern. Haha. We have a few customers all of a sudden seeing this now.


#5

The normal setup we have for our customers is to have a CNAME for the root to point to the www subdomain (if that’s what they are adding to their ClickFunnels account) and then have a Page Rule to do a permanent redirect.


Domain/CNAME Won't Propagate - ClickFunnels Integration
#6

I believe this is because of a Cloudflare change around the end of 2017 that removed the :orange:/:grey: toggle for the CNAME record, but it doesn’t seem to have been retroactive.

I do see that somehow visiting fbjust.in redirects to clickfunnels.com, while www.fbjust.in works correctly. This is probably a very recent change with how enterprise CNAME’s and page rules work, but I can’t be sure. Maybe get your team talking with Cloudflare support or your dedicated account resource about this.


#7

Yes for sure, it seems like some sort of adjustment was made. Thanks for your time!:blush:


closed #8

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