Why can't I change nameservers by myself?

[udrugaboonika]

Hi. I have started a community post about it, probably months ago. Impossible to update Nameservers - #20 by cloonan

Nothing has changed in the meantime.

My site is not available because of the wrong nameservers. Cloudflare system asks me to change the nameservers and at the same time it’s not even possible to do it.

I am managing websites for 20 years now, and I have never experienced something like this. Maybe with servers and other services, but here my website address is blocked. I mean, it hurts my business.

Please, can someone finally solve this? Thanks.

Cheers,
Marko

[udrugaboonika]

[KianNH]

Email [email protected] explaining the issue (incorrect nameservers on a Cloudflare Registrar domain) and post the ticket number here so I can escalate it.

[udrugaboonika]

Here: [Cloudflare Support] 2472694

Thanks, but that doesn’t help much, because:

“Thank you for contacting Cloudflare Support. Your issue has been marked as Resolved in our system.”

and

“Email support is not available for customers on your plan type”

[KianNH]

@udrugaboonika

Thanks, but that doesn’t help much

@KianNH

so I can escalate it.

Escalating it means it’ll be re-opened and seen by customer support. Will do that now.

[udrugaboonika]

Thanks a lot for your assistance.

[udrugaboonika]

This came almost an hour ago. I am not even sure that I still like the Groundhog Day movie anymore.

[michael]

You can try forcing the correct nameservers using this API call (replace the ${variables} with your own values):

curl -X PUT "https://api.cloudflare.com/client/v4/accounts/${accountid}/registrar/domains/cloudflare.com" \
     -H "X-Auth-Email: ${x-auth-email}" \
     -H "X-Auth-Key: ${x-auth-key}" \
     -H "Content-Type: application/json" \
     --data '{"name_servers":["byron.ns.cloudflare.com","katja.ns.cloudflare.com"]}

[udrugaboonika]

Thanks. I can give it a try. Not an advanced user but I think I know where this goes.