I subscribed to Cloudflare’s pro plan back in June 2023, paying annually. Now I want to change the pro plan to free plan by June 2024. But when I try to change my subscription to free plan, cloudflare prompts me with internal service error. Why is this? How can I successfully change my subscription to free plan?
Sorry for the issues @812242220
Can you try again from incognito mode and let me know if the issue is resolved? If you keep getting the error, can you create an Account ticket and share your ticket number here?
You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support
Note that once you cancel the annual pro subscription the plan type will go into a delayed downgrade and you’ll have access to the pro features until the end of the subscription period. That’s a good time to check to make sure you’re not relying on certain pro features that will go away. Things like more than 3 page rules, super bot fight mode, and/or the more granular waf control you get with pro.