Why can't I cancel my subscription?

Hello!

Last month and this month’s payment for Cloudflare Stream and Cloudflare Images were paid even though I canceled my subscription.

Why can’t I unsubscribe from this?

I would like to completely cancel my subscription to both services.
Please help me unsubscribe from Cloudflare Stream and Cloudflare Images. please…

Also, I want to get a refund for the amount paid even if it is not used.

Tickets are auto-response only.
There is no response from the person in charge of payment.

Please, please, please help me.

Hi @stomx.jay.joo,
Please note the Ending on date in your subscriptions page, it will downgrade on July 24th, 2022.

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This is the article I asked last month.

At that time, I heard the answer that it was scheduled to be downgraded on June 24th.

However, the service that was not downgraded and the service I was not using has been paid for.

Why is this happening?

Hi @stomx.jay.joo I noticed your tickets with Support and my colleagues on the billing team are investigating this. They will communicate with you on 2484766.

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Thanks for checking.

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