Why aren't my customers getting email confirmations?

My customer confirmation emails are not being sent out, I need help diagnosing this, please. I recently switched my email server to Godaddy and for some reason my customers proof of purchase emails aren’t being sent out.


Thank you for asking.

I am sorry to hear you are experiencing an issue with receiving and/or sending e-mails while using Coudflare for your domain name.

May I ask you to post and share the URL example to the particular resource in a bracketed dot [.] notation with us so we could double-check, troubleshoot and provide some feedback information? :thinking:

Kindly, see below suggestions and tips for troubleshooting.

Usually, the MX record should point to a hostname such as mail , and the A (or CNAME ) type record for that hostname should be set to :grey: (DNS Only).

Furthermore, if you recently moved your domain to your Cloudflare account, I could try to troubleshoot at first sight without knowing anything other as it could be related to either:

  1. Wrongly setup e-mail related DNS records at the DNS tab of Cloudflare dashboard for your domain name
  2. Possibly missing some TXT /CNAME records (for SPF , DKIM, DMARC if so?)
  3. You are using a hostname like yourdomain.com which is :orange: (proxied) rather than the unproxied :grey: (DNS-only) like mail.yourdomain.com (possible this one not existing or is :orange: instead of being :grey:) at the DNS tab of Cloudflare dashboard, in your e-mail client for sending/receiving server (MS Outlook, Mozilla Thunderbird, etc.)

May I suggest checking below article if your e-mail records (usually the A mail and the MX record) are configured properly while you are using Cloudflare for your domain name:

To my knowledge, from GoDaddy employees (3 that I spoke with) the automated emails from my website to the customers for purchase verification needs to be delt with on Cloudflare. I am not sure why GoDaddy did address this during migration because they did have me change a couple things to point their direction for the emails. However, the automated emails have slowly dropped off (meaning some were being sent, but other or most emails were not being sent out). I just need to know WHERE and HOW to fix this ASAP.

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