Why am I being charged x6 Quantity for my monthly pro plan on one website?

[GadgetGenius]

What is the name of the domain?

gadgetgenius.co.za

What is the issue you’re encountering

Hi there. Can someone please explain to me why I am being charged x6 Quantity for the Pro Plan [IN-6194207], when I am on a monthly subscription for one website? The same issue happened the previous month as well which was resolved and refunded, but now I’m not getting back any replies from the support team. Thanks

What steps have you taken to resolve the issue?

I’ve tried contacting support / billing team via ticket, but no response for past weeks. Also since the new Customer Support Dashboard is being created, I’ve followed as instructed to create a ticket to access the portal. But no reply or update there as well.

Billing issues requre a Billing ticket with Support

500Nv00000CEx1P or 01018880

In what area can we help you?

Invoice

Screenshot of the error

[ikmal]

Hello, the case has been escalated to the Billing Team, and they will assist you with your request. Meanwhile, your patience is highly appreciated.
Questions about billing/account will need to be resolved by the Customer Support team and cannot be resolved on the Community.