I’ve got an urgent issue and would appreciate any advice on what to do… None of the records for my domain are resolving properly… This domain is registered w/ cloudflare and apparently expired last month and did not auto renew. I assume this is the issue so I try to renew via the cloudflare registrar but get an error about not being able to fetch domain data. I open a ticket w/ billing and registrar renewal and initially they said it’s an issue w/ payments. So I explain to them that it’s urgent because all my dns records are not resolving properly AND I cannot manage the domain to point my DNS records elsewhere. No reply for over 10 hours even after I’ve posted several more comments. Out of desperation, I attempt to upgrade the domain/site to a paid plan in hopes of getting support and again get an error saying that this domain cannot be upgraded. I don’t know what to do… cloudflare is giving me no options here and affecting my business operations.
One point of clarification about “issue with payments”. CF billing is saying it’s an issue w/ on their end w/ payments not on my end. Again, I’ve asked if the issue w/ my DNS records has to do w/ domain renewal… and if so, can they process the payment manually since it’s affecting my entire business.
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Hi there,
It looks like Engineer Dan resolved your issue.
I will mark this thread closed.
Thank you for your patience and apologies for the inconvenience.
Thank you.
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