Whitelisted IP still being blocked cloudflare

I’ve just attempted to get an image manually from our server. The response was 403 Forbidden. This was the result:

wget --debug --verbose (link removed)
Setting --verbose (verbose) to 1
DEBUG output created by Wget 1.15 on linux-gnu.

URI encoding = ‘UTF-8’
–2018-08-02 05:33:28-- (link removed)
Resolving 2400:cb00:2048:1::681f:4cc1, …
Caching 2400:cb00:2048:1::681f:4cc1 2400:cb00:2048:1::681f:4dc1
Connecting to (link removed) ((link removed))||:443… connected.
Created socket 3.
Releasing 0x0000000000b23a30 (new refcount 1).
Initiating SSL handshake.
Handshake successful; connected socket 3 to SSL handle 0x0000000000b23ef0
subject: /C=US/ST=CA/L=San Francisco/O=Cloudflare, Inc./CN=(link removed)
issuer: /C=US/ST=CA/L=San Francisco/O=Cloudflare, Inc./CN=Cloudflare Inc ECC CA-2
X509 certificate successfully verified and matches host (link removed)

—request begin—
GET /wp-content/uploads/2018/02/ETA-PUMPS-WITH-PANELS.jpg HTTP/1.1
User-Agent: Wget/1.15 (linux-gnu)
Accept: /
Host: (link removed)
Connection: Keep-Alive

—request end—
HTTP request sent, awaiting response…
—response begin—
HTTP/1.1 403 Forbidden
Date: Thu, 02 Aug 2018 05:33:28 GMT
Content-Type: text/html; charset=iso-8859-1
Transfer-Encoding: chunked
Connection: keep-alive
Set-Cookie: __cfduid=d2c4aaaab561e446e256119c0d51fcc9a1533188008; expires=Fri, 02-Aug-19 05:33:28 GMT; path=/; domain=.(link removed); HttpOnly
CF-Cache-Status: HIT
Expect-CT: max-age=604800, report-uri=“(link removed)”
Server: Cloudflare
CF-RAY: 443e2b7f9fc82a49-SEA

—response end—
403 Forbidden
cdm: 1 2 3 4 5 6 7 8
Stored cookie (link removed) -1 (ANY) / [expiry 2019-08-02 05:33:28] __cfduid d2c4aaaab561e446e256119c0d51fcc9a1533188008
Registered socket 3 for persistent reuse.
URI content encoding = ‘iso-8859-1’
Skipping 512 bytes of body: [

403 Forbidden


You don't have permission to access /wp-content/uploads/2018/02/ETA-PUMPS-WITH-PANELS.jpg on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.4.29 (Unix) mod_hive/6.6 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6 Server at (link removed) Port 443 ] done. 2018-08-02 05:33:28 ERROR 403: Forbidden. The response is coming from Cloudflare.

Can you try requesting https://www.commodoreaustralia.com.au/wp-content/uploads/2018/02/ETA-PUMPS-WITH-PANELS.jpg from your computer to see if you get it? If you do there is still a Cloudflare problem. Perhaps you can send them the above information with our IP address to their support to see why we are getting blocked. The following shows that you definitely whitelisted the correct IP address:

dig +short myip.opendns.com @(link removed)

The link worked for me. I got the pump with the solar panels in the background.

The error message you posted comes from Apache, so it looks like the server is blocking Cloudflare.

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