Where is Support?

General Billing
1

What is the name of the domain?

What is the error number?

1211

What is the error message?

Billing / Contacting Support

What is the issue you’re encountering

Where do I start

What steps have you taken to resolve the issue?

Calling multiple 1-888 numbers, resetting passwords, creating tickets, NO SUPPORT!
1-888 numbers are useless
Support case 01057582 no updates since Aug. 29 that I can see
Can’t upgrade to Business from Pro, fails with error 1211 something about payment, yet payment seems to be working otherwise
I JUST WANT TO TALK TO SOMEONE!!! If I manage to upgrade to Business plan will I actually be able to talk to someone who can help me?

Billing issues requre a Billing ticket with Support

01057582

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

Try and upgrade to Business

1 Like
4

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

1 Like
6

I’m still incapable of attaining my ultimate goal… I have re-submitted with a much narrower focus in ticket 01133846 and upgraded to Business plan in hopes that we can finally resolve this.

7

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