When I run a forgot email, Cloudflare says that the domain is not registered

What is the name of the domain?

What is the error message?

Forgot Email? This tool helps determine the email address associated to your Cloudflare account. Provide your active Cloudflare domain in the form below to email the address on file. Enterprise customers cannot utilize this tool and must contact their Account Manager. The domain provided isn’t registered on the Internet. This tool only works with active Cloudflare domains. Check for spelling typos or complete the form with a different domain.

What is the issue you’re encountering

Recovering access to the domain

In what area can we help you?

Domain transfer to Cloudflare

What are the steps to reproduce the issue?

I have lost admin access to: https://col-helper.co.uk/
When I go to “forgot email” it says it is not registered, even though the Registrar and nameservers are both Cloudflare

Screenshot of the error

I have lost admin access to: https://col-helper.co.uk/

If you have left or were removed from the account by another member, this will cause an issue with the forgot email form. Do you have an idea of what email you were using previously using to access the account for this domain?

If you know the email that was used to access/register the domain, can you please create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

If you aren’t able to log in with the correct email, you can open a new ticket by going to our login recovery form https://dash.cloudflare.com/login-help (you will need to be logged out to view this one)

Please let me know the ticket number