When I enable the Cloudflare, a particular sub domain does not work

[Ackuli]

What is the name of the domain?

matrimonyassist.com

What is the error number?

521

What is the error message?

Web server is down

What is the issue you’re encountering

I have a WHM panel with another provider, but the domain is managed through Cloudflare. When I add the A record (server1.matrimonyassis.com) and Cloudflare is enabled, I don’t receive any response from the URL. However, if I pause the Cloudflare service, I can access my WHM panel without issues.

What steps have you taken to resolve the issue?

Pause and enable Cloudflare.

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

If pause the Cloudflare, it works fine.

Screenshot of the error

[yassine2]

@Ackuli

matrimonyassist.com

Hi there,

I’m seeing the connection getting refused, by the upstream. You’d need to contact your site administrator or hosting provider to help with this.