When I am trying to add a site via add new site its throws error

Website, Application, Performance Getting Started
1

What is the name of the domain?

topmaxglobal.com

What is the error message?

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

What is the issue you’re encountering

I am a new owner of the domain and unable to add it in my account…already contacted the previous enterprise owner, they said they deleted their cloudflare account.

2

Open an Account ticket for the support team to help you with this. They’ll likely ask you to add some TXT record to prove you own the domain, after which they’ll remove the hold. https://dash.cloudflare.com/?to=/:account/support

Good luck!

3

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