When i add free domain i get payment required error

Website, Application, Performance Getting Started
1

What is the name of the domain?

Phimvietsub.in

What is the error number?

1323

What is the error message?

You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page

What is the issue you’re encountering

i registered this domain and added it as usual i use free plan but it shows error need to pay, my account does not use any paid services

What steps have you taken to resolve the issue?

I tried to submit a support ticket but was unable to

What are the steps to reproduce the issue?

Add domain: phimvietsub.in
Choose Free plan

3

I have submitted a support ticket: 01206188
Domain: Phimvietsub.in

4

please help me

5

i need help

6

I have escalated this to our Billing team. Sorry for the delay!

1 Like
7

i got a support email, they asked me for payment info while i dont use any paid service, and of course i dont have payment info, they dont reply me. issue not resolved

8

Hey there,

Sorry to hear about the issues you are having. The billing team has been notified, and we will continue to assist you through the case you have opened.

2 Likes
9

Hello, I still haven’t received any support