When I add a domain name, it shows that it cannot be added

when I add a domain name, it shows that it cannot be added.
The content of the prompt is:
This zone is banned and cannot be added to Cloudflare at this time, please contact Cloudflare Support.
Please tell me how to solve this problem, thank you for your help.

They’re the only folks that can address banned domains, if you don’t have any other active domains that you can select when filing a ticket, you can contact If you are a Cloudflare account holder, please submit a new support request from the email address you used to register your Cloudflare account. You should open a ticket directly through the Cloudflare dashboard following these steps: 1. Log in to your Cloudflare account and click on “Support” in the top right corner, from the drop down select Help Center. 2. Click on your name in the top right corner, and in the drop down menu select “My activities” where you will see your existing requests. 3. Scroll to the bottom of the “My Requests” page and click “Submit a request”., tell them the name you’re trying to add and ask if they can remove the ban on the domain. If you receive an automatic response, reply back and ask for more details.

If you have other active domains, you can select one of those when contacting Support but do indicate the name of the banned domain you are trying to add as the issue you are reporting. In this case, to contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help.

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