When Clouldflare Changed Nameservers My DNS Records Dissapeared

Website, Application, Performance
1

What is the name of the domain?

healthfullyu.com

What is the error number?

NA

What is the error message?

NA

What is the issue you’re encountering

When Clouflare changed their nameservers My DNS Records Dissapeared form my dashboard. Then after updateng the nemservers my site and email dissapeared.

What steps have you taken to resolve the issue?

Add new A Main record, but it appears that the old main record will not allow it to connect.

2

The nameservers were changed away from cloudflare, DNS Propagation Checker - Global DNS Testing Tool this happened 6 days ago, https://securitytrails.com/domain/healthfullyu.com/history/ns

To fix, add the site back to cloudflare and ask your registrar to change the nameservers to the two shown on https://dash.cloudflare.com/?to=/:account/:zone/dns

At the same time, ask your registrar to remove the ICANN holds from your domain

   Domain Name: HEALTHFULLYU.COM
   Registry Domain ID: 2369787622_DOMAIN_COM-VRSN
   Registrar WHOIS Server: whois.godaddy.com
   Registrar URL: http://www.godaddy.com
   Updated Date: 2024-12-31T00:34:28Z
   Creation Date: 2019-03-15T21:02:32Z
   Registry Expiry Date: 2025-03-15T21:02:32Z
   Registrar: GoDaddy.com, LLC
   Registrar IANA ID: 146
   Registrar Abuse Contact Email: [email protected]
   Registrar Abuse Contact Phone: 480-624-2505
   Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
   Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited
   Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
   Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
   Name Server: NS001.DMMHOSTS.COM
   Name Server: NS01.DMMHOSTS.COM
3

The Nameservers had to be changed away from Cloudflare because The DNS records had been removed from my dashboard before updating to the new Cloudflare nameservers. Upon updating to your new nameservers, My website ceased to exist, and the email attached to the website ceased to work. Nothing was resolved upon updating the A Main to the new IP address, and the website continued to not exist and the Email continued to not work.

This IT department that manages my website could not resolve the errors and bring the website back on line. SO they had no choice but to transfer the site off of Cloudflare to bring the site back online.

How is my DNS records going to reappear after changing the nameservers back without you somehow restoring the the DNS records on my dashbaoard first?

4

When you add a site to cloudflare, we scan for DNS records and give you the option to import what we find. It’s not 100% as sometimes records are missed, I’ve never personally experienced that as normally we get the import right. I’d make a note of the records you expect to be found, add the site, and then review the records to inspect what you expect.

5

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.