I have several domains on the Pro plan. Over the past month, I have sent a couple of emails to support and have not received any response other than an auto-reply. All follow-up emails have also remained unanswered. Also, my cases are not displayed in the “My cases” section. I do not understand what to do and how to escalate my case in this case. What other contacts should I use for communication?
My cases are 01266774 and 01248453.
Tickets cannot be created via email, only via the ticketing system
On 01248453 the agent indicated you don’t need the subscription as it’s already covered as part of your plan.
I’ll ask my colleagues in Support to look at 01266774.
Sorry about that, the team is aware of that issue and working to fix it. You can respond to the case via email and the replies are visible to the agents working the case.
Hi!
01266774
I have escalated the case to billing team. The billing specialist will reach you out through the ticket
Thank you
@cloonan, thank you for your assistance. However, my initial question still stands—I am unsure of what steps to take if customer support does not respond to tickets. In both instances, I waited for over two weeks and only received a response after posting in the Community.
Additionally, the response I received was completely unrelated to my query. I’m not sure if this is the appropriate forum to discuss this issue. 
This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.
My colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.