What should I do to resolve DMCA Abuse complaint?

Update: I’m giving up on this, hosting provider state I need Cloudflare to cancel this abuse complaint, Cloudflare states I should contact the hosting provider directly to solve this issue on and on. Well done, driven me into this endless loop.

Hi @sWRrfwarl,

The community can’t really help with abuse issues. Did you receive an email from Cloudflare about it and/or see a message in your Cloudflare dashboard?

No, there is not. Thanks for help out anyway. Cloudflare forward that abuse complaint direct to my VPS provider, I have not receive any type of notification till I find out they shut down my server.

So this is it? I lost my VPS all because of a single innocuous test that only last for three days. :frowning:

You could try contacting support about it. If you get an autoreply back again, please respond back and ask that the case is escalated to the Trust & Safety team.

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help.

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Okay, I’ll try it. Thank you, domjh! :slight_smile:

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I’ve received an update from the Trust & Safety Team, does it means that Cloudflare has resolved the abuse complaint that involved my domain? That I can proceed to use this response to negotiate with my host provider to lift the ban on my VPS?

I’m able to go to your site. There’s nothing there, but it exists and is reachable.

I inspected the headers and all looks good.

Cause I’ve reconfigured DNS record to resolve to another Digital Ocean Droplet for emergency usage, otherwise I’m not able to access Google, Gmail, etc, let alone communicate with My host provider and Cloudflare. It just a front to trick censorship xD, not my real site. :slight_smile:

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If you control (own) the domain, you should be able to transfer it to another host (just as you’ve done usingn Digital Ocean). Unless, ofc, you bought the domain from your actual webhost. Then it may be a bit troublesome.

Nope, my original host had better internet infrastructure from the prospect of speed and stability, more importantly, I spend a lot of money on that server and it’s pay by annual. That I cannot take such a consequence. :frowning:

All this reverse proxy stuff implemented by Worker happens on Cloudflare side, They could at least notify me or simply suspend my Worker or block that endpoint or stop resolving my domain before hunt down my original server right?

Unfortunately, many DMCA takedowns occur automatically upon the request(s) made by LARGE Corporate Interests. So CloudFlare may not have done this purposefully. I can only recommend what @domjh has recommended. I’d submit another request to CloudFlare as the letter you received is a standard first response for many different issues. At the same time submit the letter you did receive from CloudFlare to your host. And do not give up the fight.

Yup, I’m still trying it, thanks mate! :smiley: If this didn’t work out, at least I want my data back and take the consequence of my reckless and stupid test.

Thats something terrible, if cloudflare directly contacted VPS provider rather than you. Since your domain host is on Cloudflare DNS. They should definitly contacted you first. It might be an error on cloudflare part to trigger DMCA notifications directly to VPS provider than to you.

Did you backup your data from the VPS? Atleast aks the VPS provider support team to give a copy of the data to be downloaded locally.

Cloudflare support responses are too slow for free users, since they get lots of messages in their inbox.

Aye, I was waiting for my host provider to respond.

Did Cloudflare send the complaint or did they just forward a third party complaint?

In the former case, it would seem as if everything is resolved, as Cloudflare already told you there are no restrictions. In the latter case (which is more likely) Cloudflare is not involved at all but simply forwarded the request.

Your host’s response is somewhat unorthodox, but this is unfortunately something you have to clarify with your host and potentially with the original plaintiff. Cloudflare is not really involved here and the advice @domjh already gave you is all you need.

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The question still is who it was who sent the complaint.

Can you post the full message here?

Okay, wait a minute, since I’m using DO server as a proxy to access this website, the internet speed is really slow and unstable.

Original complaint :

Cloudflare received an abuse report regarding: sargekinggesarking.ga

Please be aware Cloudflare is a network provider offering a reverse proxy, pass-through security service. We are not a hosting provider. Cloudflare does not control the content of our customers.

The actual host for sargekinggesarking.ga are the following IP addresses.
xxx.xxx.xxx.xxx. Using the following command, you can confirm the site in
question is hosted at that IP address: curl -v -H “Host: sargekinggesarking.ga” xxx.xxx.xxx.xxx/

Below is the report we received:

Reporter’s Name: RiskIQ Incident Response Reporter’s Email Address: [email protected]

Reported URLs: http://coinbase.sargekinggesarking.ga/

Logs or Evidence of Abuse: To whom it may concern,

Coinbase is the owner of the well-known trademark and trade name "COINBASE". As you are no doubt aware, this trademark is used to identify products, services, activities and events related to Coinbase.

It has come to our attention that this trademark, is being used as either a metatag, keyword or visible or hidden text on the web site(s) located at hxxp://coinbase.sargekinggesarking[dot]ga/ without having obtained prior written authorization. This practice infringes upon exclusive intellectual property rights.

By so using the trademark, you have intentionally attempted to attract Internet users to your web site(s) or other online location(s), by creating a likelihood of confusion with as to the source, sponsorship, affiliation, or endorsement of your web site(s), online location(s), products or services.

We ask that you immediately discontinue all use of the trademark on or at the above-cited web site(s) and any other web site(s) under your control, in any manner whatsoever, and remove all metatags, keywords or visible or hidden text from the site(s).

Should you require additional information or wish to further discuss this issue, please do not hesitate to contact the undersigned.


RiskIQ, Inc.

22 Battery St. 10th Floor

San Francisco, CA 94111

Please address this issue with your customer.


Cloudflare Abuse