What rule is causing a "badscore" event?

I have a user who keeps getting CloudFlare challenges and it’s causing errors in our App.

When I check the firewall logs, I can see the event:

“action”: “challenge”,
“ruleId”: “badscore”,
“rulesetId”: “”,
“source”: “securitylevel”,

But as above, the rulesetId is not set. What is causing the badscore filtering?

I was able to confirm that is the general “CloudFlare” threat level as sdayman indicated, but I would like to know why this request was flagged, as we would like to keep security level the same if possible, and just address the particular issue at hand.

It might be this.

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