What response time should I expect for support?

Feedback

I have several pro plans and business plans, various add-ons, an several open call tickets - it seems that > 14 days seems to be the time for a response which sometimes has been not helpful. Then it is 14 days later for the next response. I’ve also asked sales to contact me about enterprise costs, still waiting 4 days later for a response to that one too :frowning:

Hi there,

lease be aware that the Median Response times referenced here are not a guarantee of SLA, and response times can take longer depending on the complexity of the issue. Currently, we only offer SLA guarantees with our Enterprise Plans:

Can you share the tickets number so that we can check?