I have several pro plans and business plans, various add-ons, an several open call tickets - it seems that > 14 days seems to be the time for a response which sometimes has been not helpful. Then it is 14 days later for the next response. I’ve also asked sales to contact me about enterprise costs, still waiting 4 days later for a response to that one too 
Hi there,
lease be aware that the Median Response times referenced here are not a guarantee of SLA, and response times can take longer depending on the complexity of the issue. Currently, we only offer SLA guarantees with our Enterprise Plans:
Can you share the tickets number so that we can check?
Hi Sufi,
Ticket numbers are #3295073 and #3324606
I also found this, which is related:
Our CC was locked by our bank, CF did not use the backup card we had loaded into the system - when we signed in we got a message about outstanding balance - we used the backup card to pay the outstanding balance, and this is when everything went badly. All paid settings were lost across all of our sites(straight after we paid).
Since then my tickets still have not been responded to, and I’ve painstakingly needed to restore all our settings for our paid features, including signing up to the paid features again.
I also at the time put in a request to get enterprise pricing, but that has not been responded to either.
Can you imagine trying to explain this outage to non-technical managers? I really do expect better from CF.
This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.
