Websocket is down

[whirlpoolfx]

What is the name of the domain?

Finsheet | Stock Price in Excel and Google Sheets.

What is the error message?

main.969f661….js:1 WebSocket connection to ‘wss://finsheet.io/ws?from_website=y’ failed:

What is the issue you’re encountering

Cloudflare is not connecting websockets to server

What steps have you taken to resolve the issue?

Tried to bypass cloudflare and the connection seems to work normally. However, if the websocket is through cloudflare, the conneciton can not be established with a 503 error code. This seems to happen more often for clients outside of the US.

What are the steps to reproduce the issue?

Go to website:Documentation | Finsheet - Stock Price in Excel and Google Sheets. Company fundamentals, technical indicators, ETFs and cryptos. and inspect for Websocket traffic.

[sjr]

Did you enable Websockets in Cloudflare? See…

WebSockets | Cloudflare Network settings docs

[dap.servers]

Same problem. Cloudflare should check the websockets.

[whirlpoolfx]

Yes, we did. Just to provide a bit more context, we already have everything up and running for a long time.

The issue only started since noon yesterday EST. We have tested everything we could and the only logical conclusion is there is something wrong with Cloudflare right now. The websockets just stop working out of the blue for all sites using CF. We did not make any changes to our settings whatsoever.

[lottoplatformcom]

Same problem, please help

[hi126]

Same issue, started around 16 hours ago with connections occasionally failing, now can’t establish one at all.

[sdayman]

Thanks for the alert. I have paged Support about this.

If you can provide more error message examples with hostnames, that may help track down the issue.

[yassine2]

An incident was reported regarding this issue : Cloudflare Status - Increased WebSocket Errors

[florentinflhd]

Same here server rejected WebSocket connection: HTTP 503

Some debug logs:

DEBUG:websockets.client:= connection is CONNECTING
DEBUG:websockets.client:> GET <redacted> HTTP/1.1
DEBUG:websockets.client:> Host: <redacted>
DEBUG:websockets.client:> Upgrade: websocket
DEBUG:websockets.client:> Connection: Upgrade
DEBUG:websockets.client:> Sec-WebSocket-Key: GkocBCaPL1PyQM5e5xpg2A==
DEBUG:websockets.client:> Sec-WebSocket-Version: 13
DEBUG:websockets.client:> Sec-WebSocket-Extensions: permessage-deflate; client_max_window_bits
DEBUG:websockets.client:> Authorization: <redacted>
DEBUG:websockets.client:> User-Agent: Python/3.11 websockets/13.0.1
DEBUG:websockets.client:< HTTP/1.1 503 Service Unavailable
DEBUG:websockets.client:< Date: Thu, 12 Sep 2024 13:59:48 GMT
DEBUG:websockets.client:< Content-Length: 0
DEBUG:websockets.client:< Connection: keep-alive
DEBUG:websockets.client:< Cache-Control: private, no-store
DEBUG:websockets.client:< cf-cache-status: DYNAMIC
DEBUG:websockets.client:< Report-To: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=FqLWLGSV%2BcepuJMXFFdkrB4SmbGmQU3nk2WmFfiTRwpOhJITt12Dfhwt3ulkMfbVt%2FQ8E2ZQmqC%2Bkxh2oxjUNnXoeyu%2Bee5BlJUmp7iSNVcy%2BFbkM35Ap9WkPpFnSrk8zl3EAQYpoYPs8iyBIQ%3D%3D"}],"group":"cf-nel","max_age":604800}
DEBUG:websockets.client:< NEL: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
DEBUG:websockets.client:< Server: cloudflare
DEBUG:websockets.client:< CF-RAY: 8c206b8d0bc95bab-VIE
DEBUG:websockets.client:< alt-svc: h3=":443"; ma=86400
DEBUG:websockets.client:< [body] (0 bytes)

[florentinflhd]

Europe region