Website www-version is not working

[mohamed_aladdin]

My site (https://mteqani.com) is set up for non-www. Before I used Cloudflare, https://mteqani.com would automatically go to mteqani_com (this forum won’t let me put in more “links”) in a browser.

With Cloudflare, the non-www version is working fine, but the www version gives “Server not Found - Hmm, we’re having trouble reaching that site” in Firefox, And another some Errors in other browsers like Google Chrome (SSL ERROR)

If I paused the Cloudflare, website works fine… If I enabled it, Website not working.

Any help please… thanks in advance

[fritex]

Greetings,

Thank you for asking.

When I try to open I get:
SSL_ERROR_UNRECOGNIZED_NAME_ALERT

Seems like you didn’t had an www prefix domain name in your current SSL certificate?

@mohamed_aladdin

mteqani.com

By checking the domain nameservers, I can see you are using Cloudflare Integration through the SiteGround:

ns1.gnldm1020.siteground.biz
ns2.gnldm1020.siteground.biz

If so, kindly I’d suggest you to write a ticket and contact SiteGround support for assistance with this.

Nevertheless, may I ask if the A www or CNAME www DNS record(s) (hostname) exists when you navigate to the DNS tab of Cloudflare dashboard for your domain name?

If not, you could add it or edit existing one following the step-by-step instructions from articles below:

Adding DNS Records

This tutorial covers adding general DNS records and specifically A, AAAA, CNAME, MX and TXT records. Go to the DNS app of your Cloudflare dashboard. Enter your credentials and click ‘Log In’ Click the domain in question Click [image] [Please note, the content of the records below are solely for example purposes and should be replaced by valid records with content provided by your web host] Please select which record you need help adding:

A Record

<a class="lightbox" href=&quot…

Editing DNS Records

This tutorial covers editing DNS records. Go to the DNS app of your Cloudflare dashboard. Enter your credentials and click ‘Log In’ Click the domain in question On this page, you will see a list of the DNS records for your domain. This page is where you edit them. You will see the list of records like this: [DNS Page] You can click the edit button to the right of any record to change it, then click ‘save’ when you’re done. There is also a tutorial on Adding DNS Records Tutorial Refer…