Website won't load while orange cloud is active in A record & CNAME


I recently switched hosting from SiteGround to Cloudways. I managed to set up my DNS records as instructed but I’m getting the following error message when I try to visit my website:

My only workaround seems to be turning the orange cloud to grey in order to reach my website.

Should I leave the cloud grey or is there a better solution to this problem? By the way, I got my SSL Certificate from Cloudways.

May I ask was Cloudflare active/enabled when you were using SiteGround?
I am asking becasue if yes, they might first have to disable the integration (SaaS), therefore you could continue and proceed.

Before moving to Cloudflare, was your Website working over HTTPS connection?

May I ask what SSL option have you got selected under the SSL/TLS tab at Cloudflare dashboard for your domain ( Flexible, Full, Full Strict … )?

Nevertheless, about the error you are getting may I suggest looking into below article for moe useful information:

Seems like your SSL certificate is expired and not being valid anymore. You should renew it just in case.

You can temporary leave the DNS records unproxied :grey: (DNS-only).
Continue the process of renewing your SSL certificate.
After success and after your Websites works over HTTPS, switch them back to proxied and set to :orange: cloud.
Nevertheless, make sure you have selected the correct SSL settings under the SSL/TLS tab of Cloudflare dashboard for your domain nameFull (Strict) SSL.

Here is a way to re-check if you correctly setup the SSL for your domain with Cloudflare:

Otherwise, In case you do not have an SSL certificate, you can use Cloudflare SSL, if so, kindly make sure you follow the instructions as follows on the below article to setup an SSL certificate using Cloudflare Origin CA Certificate:

Last but not least, kindly have a look here for more information regarding correct SSL settings at the SSL/TLS tab on Cloudflare dashboard:

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Yes, Cloudflare was enabled while I was using SiteGround. My service has expired with them as of last Monday and was told that the integration will be disabled soon after.

I believe my website was running on HTTPS as I had to set up an SSL Certificate at my new host Cloudways. And it’s set to Full Strict on Cloudflare.

May I ask have you successfully set it up?
Have you checked below article for help and reference?

Furthermore, now when I open your domain name, it loads fine from my end.
I see it’s working fine over HTTPS unproxied.
SSL is valid (Let’s Encrypt).
Meaning, you can switch back to proxied :orange:

Great! :wink:

I also noticed you are using some “Nitro cache” by the HTTP headers:

  • x-nitro-cache: HIT

Dude you’re a lifesaver!

The video in the first article you shared explained the solution.

I was missing an Edge certificate, all I had to do was disable and enable Universal SSL

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