Website without www isn't working. I need some techie help!

kimberlypulito · October 10, 2018, 3:53pm

CNAME www is showing the orange cloud. What an I missing?
Without the www, the base of my website is still going to my old website. When I contacted my host, they said it was a Cloudflare issue.

MarkMeyer · October 10, 2018, 5:15pm

Did you Update the DNS record dir you root domain as well? Check If it points to your old website or server.

kimberlypulito · October 10, 2018, 6:42pm

I’m sorry, you’re going to have to dumb it down for me lol.
I use bluehost & I currently have both of the name servers updated to Cloudflares

michael · October 10, 2018, 7:06pm

On the DNS tab do you have an entry for ‘www’ and an entry for your base domain name like the image below?

If you are happy to share you domain name here somebody will be able to check a few things.

kimberlypulito · October 10, 2018, 7:23pm

Here’s what I have. Are these the correct ones?

kimberlypulito · October 10, 2018, 7:24pm

martin2 · October 10, 2018, 8:13pm

Try and follow the guide on this page:

(Section: Common Domain Issues - 4.)

kimberlypulito · October 10, 2018, 10:49pm

Thank you! Done. I’ll give it a few to see if it works.

kimberlypulito · October 11, 2018, 3:48am

Now my website it’s working at all. With or without the www

system · November 10, 2018, 3:48am

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