Website unavailable after changing Nameserver @Strato.de


#1

Hi there,

i wanted to try out cloudflare cdn. I switched the nameservers at my host strato.de to
john.ns.cloudflare.com and
kami.ns.cloudflare.com

2 hours after i switched nameservers my website is down! strato.de already switched nameservers. cloudflare says Status: Website not active (DNS modification pending).

My website really needs to be online, the manual says there will be no downtime while switching to cloudflare.

What should i do now?

website is: https://www.tausendbluetenbaum.de/

I used ssl certificate via strato.de before switching to cloudflare. Should i turn that off at strato.de maybe?

It also says: SSL_ERROR_NO_CYPHER_OVERLAP

I really need your help, thank you very much!

regards,
Daniel


#2

Hey,

You’re receiving this because the SSL certificate isn’t yet deployed for your domain. I suggest you deactivate the Orange-cloud on the records in between.
Look at the crypto tab to follow the SSL status for your zone and then reactive the proxy.

If the issue persists, please open a ticket at [email protected]


#3

Hi Stephane,

you mean the ssl certificate from cloudflare?

Did i understand you correctly, that i should turn off all orange clouds till the ssl certificate is activated and then try to switch them on again?


#4

Yes, SSL certificate from Cloudflare, and yes, better to deactivate Cloudflare during the issuance of the certificate to avoid any outage on your end.


#5

Ok i did, how long should it take till the website is active available again?

State is now “active” at cloudflare summary!


#6

SSL via Cloudflare is now Activated -> Flexible.

This website is active on Cloudflare.

I switched clouds to orange.

But my website isnt available till now…

What to do now? https://www.whatsmydns.net/#NS/www.tausendbluetenbaum.de did show the correct nameservers from cloudflare some minutes ago, now there red crosses everywhere…

I use Wordpress for my website, but i cant reach it anymore… Should i rename the NS @strato.de to the standart ones from strato and change something at the wordpress backend before switching them back to the cloudflare NS?

Update:
I switch back NS @strato.de to origin NS of strato, because i didnt work until now. maybe i try switching nameservers back to cloudflare again over night,


#7

Update: Switched to Cloudflare Nameservers again and my website isnt reachable again…

SSL Full is active, Clouds are all orange, Status: Active at Cloudflare.

Nameservers where set correct at Strato, SSL is active at Strato…

Whatsmydns says no NS Servers found (red cross) https://www.whatsmydns.net/#NS/www.tausendbluetenbaum.de

Help anyone?


#8

Thank you for not responding via mail and supportforum…

PS: http://dnscheck.pingdom.com/?domain=tausendbluetenbaum.de&timestamp=1516877377&view=1

Says everything is fine…


#9

It looks like you don’t have DNS records here. Your DNS server is set properly (if those are your assigned name servers), but a ‘dig’ at john and kami turn up no DNS records.

https://www.whatsmydns.net/#A/tausendbluetenbaum.de


#10

Hey sdayman,

i was tired off not being helped by cloudflare so i started switchting nameservers back to Strato ones. Thats the problem i had, whatsmydns never got the right nameservers, everywhere red crosses… But e.g. pingdom told me everything was ok and found right nameservers and so on. I dunno whats the problem why the page went offline after switching nameservers to cloudflare…

http://dnscheck.pingdom.com/?domain=tausendbluetenbaum.de&timestamp=1516877377&view=1


#11

Yes, I see you have a DNS server properly set. But you have no DNS entries in your Cloudflare account…at least according to lookups at john.ns.cloudflare.com and kami.ns.cloudflare.com.

Check the DNS tab here at Cloudflare for A or CNAME records.


#12

I deleted the whole project to set it maybe new up over night, for a last call…So thats why there no records left at the moment…


#13

I don’t think strato is compatible with cloudflare as the customer service message at the bottom of this forum suggests.