Website open but it open hosting default page

Website, Application, Performance DNS & Network
1

What is the name of the domain?

www.glowinfoway.com

What is the issue you’re encountering

website opening problem

What steps have you taken to resolve the issue?

i setup cloudflare , i have hosting from hostnamaste and domain from namecheap.
i do copy hosting ip into cloudflare dns “a” and “cname” as per instruction than next cloudflare provide name server that i update in domain . within some time i recive mail from cloudflare that dns working.

when i openwebsite at time open hosting default page , not able to open any page by typeing. and if i update domain provided nameserver in to domain name than website work properly. what is problem ???

in short i use cloudflare domain at time open hosting default page but when i use hosting provider nameserver than website working propely. here i attach image what open

What feature, service or problem is this related to?

Nameservers

Screenshot of the error

glowhome.jpg
glowhome.jpg1366×770 216 KB

2

May I ask if you’ve tried reaching out to your Web hosting provider for feedback if your hosting account is active or some issue such as being suspended due to the late payment or abuse? :thinking:

Are you sure the IP address is correct?

What happens when you temporary Pause Cloudflare? Does it show the correct Website content?

  • Use the “Pause Cloudflare on Site” option from the Overview tab for your domain at dash.cloudflare.com .
  • The link is in the lower right corner of that page.
  • Give it five minutes to take effect, then make sure site is working as expected with HTTPS without any error
3

my hosting provider not able to solve, my account is running hosting and domain buy 1 month ago

4

Wonder if it’s related to the web server configuration then :thinking:
Or rather some 3rd-party service provider having your domain hooked into the SSL and CNAME setup.

Could you please temporary follow the steps to Pause Cloudflare from my above reply so we could troubleshoot furhter?

Maybe it has got some kind of a firewall or something is blocking Cloudflare IP addresses.

5

i pause dns , it become gray cloud

6

Now I see the Website is working over a valid SSL certificate (over HTTPS) as follows from below. May I ask if this what should be shown? :thinking:

Screenshot 2025-01-08 at 20-05-17 Crafto - The Multipurpose HTML5 Template
Screenshot 2025-01-08 at 20-05-17 Crafto - The Multipurpose HTML5 Template1930×1055 144 KB

7

if i pause cloudflare than work properly

8

i pause Cloudflare proxy setup to “DNS Only” than it work

9

Interesting. Thank you for feedback.

May I ask what SSL option have you got selected under the SSL/TLS tab at Cloudflare dashboard for your domain ( Flexible, Full, Full Strict … )? :thinking:

Please, make sure you’ve got Full (strict) selected for SSL.

Could you ask your hosting provider and cross-check DNS tab of Cloudflare dashboard for your zone, so you’d have only:

  1. A glowinfoway.com pointed to IP address 212.xxx.xxx.xxx and :orange:
  2. A www pointed to IP address 212.xxx.xxx.xxx and :orange:

Prior this, remove CNAME www and/or CNAME glowinfoway.com if you’re using CNAME type of the DNS records.

Try as well to clear the cache as follows:

Furthermore, kindly ask your hosting provider if it has got implemented a way to return the real visitor IP address as well since you’re behind Cloudflare proxy:

And if Cloudflare IP addresses are allowed to connect:

10

SSL/TLS encryption

Current encryption mode:
Flexible

i check “A” and "cname " both are correct

11

Thank you for feedback.

Please, switch to Full (Strict).

Okay, I provided steps in case to remove CNAME since sometimes it might get stuck with an old 3rd-party service provider such as WP Engine, Shopify, etc. or might be a part of the SaaS integration.

When I try to navigate through your Website, it seems to not work correctly, I got 404 returned:

slika
slika968×858 43.1 KB

12

i change full(strict) and start dns(cloud become orange) now you can check it working or not

13

Correct way :+1:

I can confirm now it does work fine.
Both www and non-www version resolve over a proxied :orange: and show correct Website content using HTTPS.

You can test as well using Incognito Mode (Private Window) or different Web browser.

$ curl -I https://www.glowinfoway.com/
HTTP/2 301 -> WWW is redirecting to non-www, working
date: Wed, 08 Jan 2025 19:33:43 GMT
location: https://glowinfoway.com/
x-powered-by: PleskLin
x-turbo-charged-by: LiteSpeed
cf-cache-status: DYNAMIC
server: cloudflare -> It's working now!

slika
slika1949×1125 222 KB

14

thanks brother for help :slight_smile:

1 Like
15

I am happy to assist you :hugs:

16

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