Website not secure after a new website was created

Our old website was always secure before and encrypted and ever since a new one was created by an external company, it shows not secure on the address, is the anything Cloudflare need to do, our certificate was experiencing next year February 2020 from thawte.

This guide should answer most of your questions.
https://support.cloudflare.com/hc/en-us/articles/360023792171-Getting-Started-with-Cloudflare-SSL

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