I’m new here. I activated Cloudflare today and got a confirmation email that my status is active. On opening my website it displays this on screen " There was a problem loading this website". Mind you the site was working prior till I got the email.
Can someone help me find out what’s wrong please. My Cloudflare account was activated via Hostinger
Do you have a screenshot of the error page?
explaining the issue, mentioning your domain and that you need the Shopify SSL for SaaS churned hostname removing then post the auto-reply ticket number you get here.
Why do you think the problem is from Shopify? I had just recently transferred my domain from them to Hostinger.
Because that’s Shopify’s error page.
Hi Friends, this one is for the support techies out there!
We were hosted with Shopify, but now we are no longer using their service. The domain is “vistaflags com”, and we cannot enable any proxying or Load Balancers. We get a message saying “There was a problem loading this website. Try refreshing the page. If the site still doesn’t load, please try again in a few minutes”.
All the web searches point to what Cloudflare support says in it’s support docs.
I tried to tell Shopify to r…
When I enable Cloudflare proxy, website stops work, and i see weird html. Problem only on this domain.
hi: The following problem appears
There was a problem loading this website
Try refreshing the page.
If the site still doesn’t load, please try again in a few minutes.
Our domain has been linked in a store Shopify
And after a time the domain was linked with Cloudflare
And when you message the store Shopify does not accept removal SSL/ SaaS
is there a solution
When you’re moving away from them, they don’t always remove their ‘claim’ of your domain on Cloudflare and proxying the domain leads to this error page.
You can contact Shopify and see if they can remove it but from my experience, their support is pretty lackluster at acknowledging it’s an issue and Cloudflare support are the quickest route.
Thank you so much for your response KianNH. I have sent the email to Cloudflare support as you said.
I am using the free plan, I hope my problem will still be treated?
It’ll probably get closed automatically - what’s the ticket number you got back?
Hi KianNH, I had to pay for a paid plan and I have sent a response on ticket and it re-opend. Please help me look into this, My website is for business and have never been down this long.
Ticket number is:
My website has been down for 18 good hours! Can anyone help me speed up the process in removing this Shopify Sass Custom Hostname?
My support ticket number is:
I’ve escalated the ticket to support.
Thanks KianNH. I have gotten response but I was referred to Shopify for help and Shopify is saying they are unable to help because my domain no longer points to them.
The queue that myself or other MVPs can escalate to is here on the community & the next support member on the community will pick it up and take a look.
Shopify can and should remove it, but getting that past their support is not a fun task. CSUP will be able to remove it when they see the ticket.
Yes its still under the same ticket, thank you
Sorry for all the trouble on this one. I followed up on the ticket’s second issue which looks to be resolved now.