This makes me think it’s getting stuck on a database query. The most common reason for this is the site is configured to query the database on the same hostname, but Cloudflare doesn’t proxy database connections. Your configuration for the database connection will have to point to the IP address of the server (the one you entered in DNS), or possibly 127.0.0.1 or localhost
Thanks so much for responding, I am very new to this and have no idea how to change it. It would be very helpful if you can specifically tell me where to go and what to change it to. Thanks so much.
No one here will have any knowledge of your origin server setup. You will need to engage with your host’s support or your developers if you cannot find answers in your host’s online documentation.