Website issue, can't see the contents

Hi Community, I can’t access our website which is hosted on cloudflare. I wasn’t sure if the subscription had ended or been suspended. Could anyone please tell me how to contact Cloudflare since my current subscription doesn’t allow me to reach CF team.

What is the website?

Your origin server isn’t responding to Cloudflare. Check with your server/hosting provider.

From what i know, Cloudflare is the hosting provider for Who should I contact for this issue?

Unless you are using Cloudflare Pages, Cloudflare is not your host.

Can you show a screenshot of your DNS records?

there you go

The IP address belongs to Amazon. Either you are hosting on AWS, or your host is hosting on AWS.

The IP address responds on port 80 and port 443, but doesn’t respond for your hostname and just times out (which is what the Cloudflare error page also shows).

You’ll need to find out who you are paying for your web hosting and ask them to fix it.

Thank you so much for your help! I’ll look into it.

1 Like

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.