One of our website is under DDOS attack despite the fact that we have implemented your Business Plan on that website? the website is http://tutelage.org.uk/. can somebody of you help us urgently?
You can enable “under attack mode” on the quick actions drop-down. Cloudflare has a webform for 24/7 DDoS help: https://www.cloudflare.com/under-attack-hotline/
We have already enable it but of no use till now
Did you fill out the webform? It’s possible that you need to rotate your IPs and filter requests not originating from Cloudflare.
From where i can fill out webform? can you give me the detail how to do it?
Thanks let me have a look at it
Do we need to change the DNS to point to cloudflare, is it necessary or not?
I suspect that this is your web host and not Cloudflare, but yes it is also possible that some action has been taken by Cloudflare if the DDoS is severe enough. I also think it’s possible (I don’t know I’m just guessing) that they are targeting your host’s IP directly effectively bypassing Cloudflare.
thank a lot for your help and guidance
Happy to help You could add page rules to do more aggressive caching on Cloudflare so the origin has to do less work. For Example (adjust to your needs):
May God bless you Ameen !!