Website in running, but can't add to cloudflare

when I add my website “” to Cloudflare, it told me: “ is not a registered domain”.
but the website is already in running.
how can i add the website “” to Cloudflare?

I can confirm that it’s running, and resolves at

Please open a ticket via email and let them know which domain you can’t add. Post the ticket # here when you get the autoreply so we can re-open and escalate the ticket.

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