What is the name of the domain?
What is the error number?
What is the error message?
Web server is returning an unknown error
What is the issue you’re encountering
Website is imminent down
What steps have you taken to resolve the issue?
I’m not sure how to resolve the issue, but new Dns was created recently.
What are the steps to reproduce the issue?
Hosting provider advised to use their DNS
Hello Loh,
Your website(s) have been successfully migrated to our new and improved cloud hosting infrastructure. All your site(s) and email data have been successfully copied to the new server.
IMPORTANT:
If you are using our DNS, it means that we were able to automatically switch your domain(s) to the new server, and the sites started resolving from the new server right away, and you don’t have to take any further action.
If you use a third-party DNS provider (e.g., Cloudflare), we cannot automatically point your domain name to the new server, so we need your help!
The new server IP address is 15.204.206.213, and you’ll need to update your DNS records to replace the old one. We recommend that you proceed with these changes immediately to avoid any problems or downtime to your site(s).
Your new server hostname is rs3-va.serverhostgroup.com. If you were using the server hostname for your incoming and outgoing email servers, you need to update your email application server settings to your new server hostname. You don’t have to change anything if you use your domain for your mail server host.
The accounts on the old server are still active at this time. We will shut down the old server in 48 hours once we ensure everything is working as expected from the new server.
Please double-check your site(s) to ensure everything is working correctly, and don’t hesitate to contact us by replying to this email if you need any help.
Thank you,
The ChemiCloud Team
