Website has been down since we changed the Cloudflare account ownership

Website, Application, Performance DNS & Network
1

What is the name of the domain?

paws.patas.org

What is the error message?

DNS_PROBE_FINISHED_NXDOMAIN

What is the issue you’re encountering

website down

What steps have you taken to resolve the issue?

I created this A record:
A paws-patas.org 106.0.62.88 Proxied Auto
What else do I need to do?

What feature, service or problem is this related to?

DNS records

Screenshot of the error

Cloudflare.png
Cloudflare.png1039×294 15.7 KB

2

…is different from…

Assuming it is the latter, you have a DNSSEC issue…
https://cf.sjr.org.uk/tools/check?405bb254eec245ea8c8e6a3def7fe75b#dns

You need to either disable DNSSEC at your registrar, or enable it at Cloudflare and copy the DS records to your registrar from your dashboard here…
https://dash.cloudflare.com/?to=/:account/:zone/dns/settings

3 Likes
3

Thank you,
I enabled the DNSSEC on Cloudflare and the website is back up.
I noticed there are 2 more DNSSEC entries on my registrar.
Are they now obsolete?
Can I delete them?, or might they have something to do with our mail server?

Thank you

4

Those records will be for your previous nameservers. You might want to keep them for now in case you need to switch back for any reason, otherwise they can be deleted.

1 Like
5

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