Website from Mexican IP are suddenly blocked by Cloudflare

My Cloudflare services worked very well for a couple months. Today my customers suddenly were blocked to access my webiste. Specifically, Mexican and US IPs do not get access to my URL hosted in AWS. But it perfectly works well from other IPs, such as Chilean IPs.
We are pretty sure that the problem is related to Cloudflare, since we are able to access our AWS servers directly using direct URLs.
I appreciate any help.
Thanks

Have them run a trace from an affected machined and share the results here.
$ traceroute example.com, I suspect the problem is outside of cloudflare and don’t see any issues currently. If you continue to have issues you can share that trace with support as well.

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