insecure upstream
website down completely
Tried the website and reached out to support but have not heard back. I believe it is a DNS issue.
Hi there,
Error 526 means that the certificate on your origin web server is not valid.
You’ll need to check the certificate on your server and make sure it is valid.
Please check this article:
As a temporary workaround you can try to use “Flexible” as Encryption mode in your Cloudflare Dashboard under SSL/TLS.
Thank you I will try this but nobody in our organization has access to this account. We are a Pop Warner football organization and the people who set up the account with Cloudflare are no longer involved and we are not even sure whose name is listed as the contact person.
The only way you’ll be able to regain access is by having access to the email address of the account.
These links may help, but they only work when logged out
If you know the email: https://dash.cloudflare.com/forgot-password
If you don’t know the email: https://dash.cloudflare.com/forgot-email
If none of those work, you will need to start over with a new Cloudflare account. If you can contact any of the parties that used to manage the site, they may be able to offer you some guidance. You will most likely benefit from finding a new consultant to assist you in your efforts.
Can you tell me who you show as the contact person so I can reach out to them and see if they remember their login and password.
As another Cloudflare user not unlike yourself, I have access to less information than you do. No one at Cloudflare can provide any information to anyone other than the account owner. You will need to check your organization’s own internal records for names of who may have managed your website project. No one here in the Community will have that knowledge.
I cannot emphasize enough the importance of finding a qualified and trusted consultant to assist you with your website. It is too important of an asset to hope to learn as you go, especially after it has been operational.
Can you please send me the contact’s name so I can hopefully reach out to them and get the necessary credentials I need. Thanks
How can I send you information that I do not possess? Please review my past responses.
We still don’t know why the website was taken down. The registration for it doesn’t expire until next year. I was President of this not-for-profit organization about 8 years ago, so it has to be before me. The two people who I know that were running it before me don’t remember ever working with Cloudflare. They like me thought Network Solutions was running it. So are you saying even the engineers who work for Cloudflare can’t fix the problem? If yes, why not? Why would you put your website with a company that cannot fix a problem that they created? We use that website for 14 different Youth Football organizations to see their schedule which starts this Saturday. This seems crazy to me.
You may have an inaccurate understanding of the services Cloudflare provides. It does not now, nor has it ever, hosted your website. Cloudflare sits between your website and your vistors to provide security and performance enhancements. It is used by technical solution providers and is not a concierge service.
Even at the most expensive service levels that start in the thousands of dollars per month, Cloudflare is a self-service platform. If you need things done for you in your Cloudflare account that exceed your individual technical capabilities, you need to provide the staffing that supports that. That staffing may be an employee of your organization. It may be a firm that you have contracted to handle such matters. It could even be the founder’s grandchild. It won’t ever be Cloudflare staff, though, as that is not a service offered by Cloudflare.
Most importantly, for privacy and security reason, Cloudflare is not going to provide any account details, including ownership information, to anyone other than the person in control of the accemail address.
Allow me to reiterate your need to locate a trusted and qualified IT consultant. This would also be a good time to begin compiling a technical run book that documents all of your online assets and procedures.
Ok, that makes sense. But now how do I find out who hosts the website?
I would start with the accounts payable ledger to see who was being paid a invoice for web hosting. Payment frequency could be monthly, but it could just as easily be annual, or even a multi-year arrangement. How easily it can be found will depend on how thorough the record keeping is and how organized the accounting system is.
We did and the strange thing is there is no payments for the past 10 years! I don’t know if someone has been doing it for free since we are a not for profit youth organization. If Cloudflare has been providing security for it, wouldn’t they know?
You see Cloudflare listed because the Cloudflare proxy sits between the site and the actual web host. Cloudflare cannot release any account information as explained earlier.
I pulled up a historical copy of your site from the Internet Archive Wayback Machine. It mentions a company called SportsEngine. Does that sound familiar?
https://web.archive.org/web/20210121181131/https://www.popwarnerlittlepanthers.org/
This is the latest I’ve got: What happened?
You’ve requested a page on a website (www.popwarnerlittlepanthers.org) that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain (www.popwarnerlittlepanthers.org). There are two potential causes of this:
So I am still lost on who actually has the DNS for that website.
The DNS records are in a poorly configured DNS Made Easy account.
So does that give you any hint as to who is hosting? I’m not a tach person at all so any help you could offer would be greatly appreciated.
I gave you my best guess already.
We really should conclude this topic. You keep going in circles when there is nothing more to be gleaned here in the Community.
Your DNS is not on Cloudflare. No one here is going to know who your webhost is. You are spinning your wheels in this topic.
