Website down (Mozello)

[roxettecollection]

Hi,
cant open my site by entering the URL:

The error message by trying to enter the site is:
DNS_PROBE_FINISHED_NXDOMAIN

I should add an A DNS “address”, but I miss the ipv4 to do that.

Thanks in advance
Carsten

[Judge]

@roxettecollection

I should add an A DNS “address”, but I miss the ipv4 to do that.

You need to obtain this via your hosting provider, eg. Mozello. You can usually find this somewhere in their online portal, or you might need to ask their support for the IP address.

They might suggest adding a CNAME instead of an A record, which is perfectly fine. Enter what they provide to you.

[roxettecollection]

Hi Judge,
thanks for your help.

For the CNAME, I need an Name and a target.
Is it both the domain I have to add?

Carsten

[Judge]

You should enter your domain name with the www as the “name”. For the target, it needs to be the value your hosting provider gives you.

I was able to find Mozello’s article on this: Mozello - How do I use a domain purchased elsewhere?

CNAME record for www.yourdomain.com that points to web.mozello.com

• A record for yourdomain.com that points to 52.16.206.81

[roxettecollection]

Hi and many thanks for your help.

Unfortunately I used these settings but I got a lot of erros listed.

One of them is error 521,the others I made Screenshots from it

[roxettecollection]

[roxettecollection]

[roxettecollection]

More

[roxettecollection]

Much more

[roxettecollection]

Another one

[roxettecollection]

Last one

[arunesh90]

Your CNAME record is wrong here, you need to change it from roxettecollection.com.www to just www

[roxettecollection]

Hi Judge and arunesh90.

You’re the best, it was right to change it to www and I had to add MX Informations.

Now it works,

Thanks a lot to both of you
Carsten