Website down after moving my domain to Cloudflare registrar

Hi,

I have transfered my domain name to Cloudflare registrar and my website is now down. It was originaly with 1&1 (where my site is hosted) and after moving my domain name and the transfer was completed, it went offline.
I can’t find any topic or anyone for that matter in a similar situation.
Can you please help

Regards

http://neoadaptive.com/

Hi @rbouda1,

Still not working 3 months later!?

The domain is registered with Cloudflare, however it is not proxied through Cloudflare. I see a 404, which is not related to Cloudflare. If the IP address you have set is correct, you will need to fix this on your server.

I am simply stuck since I have transfered my domain to cloudflare (which i can’t transfer back back to 1&1 and i simply regret doing that and will not advise anyone to do that. Cloudflare is not a domain name specialist and on their dashboard i couldn’t find a way to transfer back my domain nor find any information on how to connect it to my server. I have no idea where to stin a linbo and

I have no idea where to start to solve this issue so if you can give me some steps to resolve this or transfer my domain back to 1&1 it would be hugely appreciated.
Thank you

Not sure where to start either but here are some possible start points:

  • What name servers are you using, are they Cloudflare’s
  • Are the IP address in the Cloudflare DNS correct
  • Is the webserver actually up on the hosts end
  • Is the webserver on the host end accepting HTTP and/or HTTPS connections (The one you need)

Did you try contacting 1&1 support about this as well?

If you want to move back to 1&1 here is a link to the support article about how to transfer a domain from Cloudflare to another registrar Leaving Cloudflare

Thank you for your prompt reply.

I have seen the article on the “Leaving Cloudflare” before but when I visit my account and click on Domains, I don’t see my domain name (ne-adaptive.com) on there… I really need to transfer out my domain name to get it back on 1&1 and get my site working again. Is there a number I can call for support to get my domain transfer authorisation?

Kind regards

Here are the screenshots from my dashboard :

Cordialement

R Bouda

Mopedslicence.com

Hi @rbouda1,

This doesn’t seem to be using Cloudflare (or actually be a registered domain)

From your screenshots, it doesn’t actually look like you have any domains registered with Cloudflare.

I’m guessing you mean http://neoadaptive.com/ like in your earlier message?

But to continue with the issue:

Could you show the “Unable to transfer” tab as well from your second screenshot? Does that show your domain name? (http://neoadaptive.com/) I think that might give some insight into why you can’t transfer it from Cloudflare to somewhere else.

Yes sorry I meant http://neoadaptive.com/ !

Attached is the screenshot of “Unable to transfer” tab which contains another domain that I didn’t add the authorisation following the problems with my first domain name http://neoadaptive.com/.

Attached are the screenshots :


Cordialement

R Bouda

Mopedslicence.com

Alright had to look through the screenshots on the support article and the real version and I hope I found the next step.

If you select the domain from the top drop-down, so you can edit the DNS record for example, and go to the “Overview” tab there should be a part on the right side of the screen named “Domain Registration”. Could you check if that corresponds with the screenshot from the support article?

Ok great I have found the information that corresponds to screenshot from the article. Thanks for your help !
Why is it so complicated to find my domain name on cloudflare is beyond my understanding. Also, I found it so hard to find any information on how to set up a cloudflare for a domain on cloudflare and the site is hosted on a third party server.

Kind regards

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