Website doesn't respond from a large group of people

Hi,

Yesterday we faced a problem on our website, which is the failure of a large group of people to access our web service, knowing that all services have been confirmed and they work well on our server, and the problem appears on a random group of people and another group that works fine.
Without a reason or clarity of the problem, note that the problem went solved on its own after several hours.
Could you help to make sure of you that there are no problems in order to avoid this problem in the future.

Note: the problem was appeared in the past at “16 july 2020”

Thank you in advance

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