Website contact form

What is the name of the domain?

https://www.thamesvalleydiscos.dot co dot uk/contact.php

What is the error message?

will not send

What is the issue you’re encountering

The contact form won’t send, have a cache rule to bypass page, but still have issue, if i turn cloudflare off the issue goes so something in cloudflare, not sure what more to do.

Tested lately, I can see the request has been sent, but quite long time executing the same or never finished in my Web browser (stuck icon at loading…)? :thinking:

And got timeout error 524, since the request took longer than 100s (Cloudflare’s default) to execute on the origin host, somehow:

If Cloudflare is disabled it works, and quickly

same issue with this site, same form, going to move other site back with name servers so I can rule the host out. https://www.hurstvillage.dot.uk/contact.php

May I ask if you’ve checked the Security tab → Events for any clue if some of the request(s) related to the contact.php path was being challenged or blocked by the Cloudflare WAF & Security options which you’ve got configured in-place? :thinking:

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all i see is this

I have created no rules in WAF, should I?

using this site to test as it does the same https://www.hurstvillage.dot.uk/contact.php
moving other site back to old nameservers to test outside cloudflare

If you plan on moving it back to Cloudflare at some point, it is much quicker to simply pause Cloudflare.

2 Likes

Noted, thanks. I have tried blocking caching the folder that contains the files but still have the issue. Any thoughts how best to tackle this? First site is now working away from cloudflare ok, but this second test site isn’t, but that is with cloudflare.

You need examine how the page works and identify what is affecting the expected flow. It’s going to be impossible to fix until you are able to clearly identify exactly what isn’t working as expected. Identifying that will require an intimate knowledge of each step required for the form to work successfully.

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