Website can't be loaded - cname and rules in place

[sistemas23]

I have added the domain, created the cname to the domain I want it forwarded, created the www record as well, created the rule… I get an error that the page can’t be loaded.
I really need help

[domjh]

@sistemas23

domain I want it forwarded

Are you trying to do a redirect?

If so then I’d follow Redirecting One Domain to Another

[sistemas23]

I did exactly that
getting an error. there is actually no cname in dns replication

I need help please this is a real issue

[domjh]

There won’t be a CNAME as the record is proxied, check for an A record instead.

[sistemas23]

If the cname is correct, and the rule is correct then why I get an error?

[domjh]

Ah, it looks like you previously used Shopify on that domain. This is a common issue where a previous provider used Cloudflare for SaaS and did not correctly remove the custom hostname for your site.

Troubleshooting Custom Hostnames / Cloudflare for SaaS when moving provider

Background Cloudflare for SaaS is a product aimed at providers of web applications to allow the provider to use Cloudflare’s features on their customers’ custom domains. This means the provider can manage the SSL/TLS certificates, custom hostname and security and performance settings with Cloudflare. If your provider uses Cloudflare for SaaS, you will be unable to control settings like Firewall, Page Rules and SSL/TLS for the hostnames they control. What happens when you move provider? When y…

[sistemas23]

Hi
And what is the fix to that?

[domjh]

To follow the tutorial I linked above to remove that configuration. There are a number of possible ways but the Liberate the Hostname tool is the fastest option.