Website and account settings have disappeared after account restore

[51tb02]

What is the name of the domain?

Drone & DSLR

What is the error number?

NA

What is the error message?

NA

What is the issue you’re encountering

My account was deleted by CF, and then restored without any website data

What steps have you taken to resolve the issue?

NA

What are the steps to reproduce the issue?

Log into dashboard. No website available.
I was part of this issue Account seems deleted, business down
I can now log into my account, but I don’t see my website there. But the real problem is all my website settings, WAF, security rules, cache rules, etc etc are missing.
I created them over many years and obviously don’t remember them all.
Is CF going to restore my settings?

[51tb02]

This is just painful. We’re just being ignored. For many, including me, business has been impacted. And this silence from CF is just making things worse.

[cloonan]

Hi @51tb02 & @t2admin can you let the Support team know you’re still affected by that incident? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

[51tb02]

Thanks, I’ve submitted a ticket.