Website administrator had been blocked

Hello, I am the administrator of my website ROBOT-STORE. CO. UK and for some reason when I tried to add a plugin,Essential Addons Pro, I got a message saying the following:

Sorry, you have been blocked
You are unable to access robot-store. co. uk

Why have I been blocked?
This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

What can I do to resolve this?

You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.

Cloudflare Ray ID: 7efe909d8a03b2ee • Your IP: • Performance & security by [Cloudflare]


What have you tried so far? It is difficult to say without more details, but it seems like a security function in Cloudflare has blocked your access to your site. As the site owner, you can adjust these settings to allow your own traffic. Here are the steps:

  1. Go to your Cloudflare dashboard.
  2. Navigate to the Firewall tab.
  3. Adjust the Web Application Firewall (WAF) settings or security levels to prevent this from happening again. Perhaps an IP access rule that allows your IP to access the site may work.

Hi Cloonan,

Thanks so much for your reply and suggestion. I disabled the WAF but I will create the IP access rule.

Much appreciated


Let us know how it works out, we’re here to help.

1 Like


When I disabled WAF, it worked. I am not blocked anymore. Thank you so much for your time; you put me in the right direction. I did not create the rule because everything has returned to normal. I recently purchased Cloudflare Pro, but there was no support at all. Cloudflare may be good, but customer service is very important to me. Thank you again for your time.


+1 it worked out, let us know if anything else comes up, we’re happy to help.


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