Website access

i have theme issue, so i have given my website admin access to theme developer but they unable to get access they are getting this warning.

See the firewall events page and see if any firewall rules are being triggered. You might want to whitelist their IP address.

i have whitelisted that ip address but its showing this error " firewallaccessrules.api.duplicate_of_existing (Code: 10009) "

This topic was automatically closed after 30 days. New replies are no longer allowed.