i have theme issue, so i have given my website admin access to theme developer but they unable to get access they are getting this warning. https://www.screencast.com/t/1KQcoMVYQj
See the firewall events page and see if any firewall rules are being triggered. You might want to whitelist their IP address.
i have whitelisted that ip address but its showing this error " firewallaccessrules.api.duplicate_of_existing (Code: 10009) "