I have several customers who make webservice calls to URLs that are proxied through CloudFlare. These customers are not able to make webservice calls to these URLs when they are orange clouded. When these URLs are set to DNS only (grey clouded) they work fine. Based on the documentation I have read, I was under the impression that IP access rules configured for “allow” on specific IP ranges or an explicit IP address will allow these webservice calls to go unblocked.
The documentation states: " Another common use of IP Access Rules is to allow services that regularly access your site (APIs, crawlers, payment providers, etc)." These access rules have been configured but appear to still be blocking. When these calls are made through Postman, it works with no blocks. Any help is appreciated as I would like to proxy these URLs through CloudFlare, but it appears to be a deal breaker if I can’t get this resolved. Thank you!