Webiste not open if try : www.balenzia.com

Website, Application, Performance
1

We have facing issue regarding the our website of https://
web is working fine and if we put in URL - www. then site is not open and getting some security error.

please help

Regards
Girish Pandey

3

Welcome to the Cloudflare Community. :logodrop:

Your domain does not directly use Cloudflare.

~  whois balenzia.com
   Domain Name: BALENZIA.COM
   ...
   Name Server: NS.FOURCPLUS.COM
   Name Server: NS2.FOURCPLUS.COM

~  dig ns balenzia.com +short
ccrac6.4cplus.com.

Let’s examine some headers from your two hostnames to see if we can find anything useful.

~  curl -Iiv https://balenzia.com 
*   Trying 23.227.38.32:443...
* Connected to balenzia.com (23.227.38.32) port 443 (#0)
...
* SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
* ALPN: server accepted h2
* Server certificate:
*  subject: CN=balenzia.com
*  start date: Jun 11 22:52:06 2023 GMT
*  expire date: Sep  9 22:52:05 2023 GMT
*  subjectAltName: host "balenzia.com" matched cert's "balenzia.com"
*  issuer: C=US; O=Let's Encrypt; CN=R3
*  SSL certificate verify ok.
* using HTTP/2
...
link: <https://cdn.shopify.com>; rel="preconnect", <https://cdn.shopify.com>; rel="preconnect"; crossorigin
...

That link suggests that you are using Shopify who use Cloudflare SaaS.

~  curl -Iiv https://www.balenzia.com               127 ↵
*   Trying 23.227.38.32:443...
* Connected to www.balenzia.com (23.227.38.32) port 443 (#0)
...
* SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
* ALPN: server accepted h2
* Server certificate:
*  subject: C=US; ST=California; L=San Francisco; O=Cloudflare, Inc.; CN=*.myshopify.com
*  start date: Aug 18 00:00:00 2022 GMT
*  expire date: Aug 17 23:59:59 2023 GMT
*  subjectAltName does not match www.balenzia.com
* SSL: no alternative certificate subject name matches target host name 'www.balenzia.com'
...

This tells us that your certificate is missing the www hostname. You should consult with the relevant Shopify documentation to see how to add the www hostname to your Shopify site configuration.

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