Webhooks are blocked by cloudflare

General
#1

Hello,

I implemented Razorpay Webhooks on my client’s website and it was turning off automatically. I raised a support request to the Razorpay team and I got the logs from them to find out what exactly is blocking em.

I checked the firewall and found out “Bot fight mode” is causing the issue.

webhook_block
webhook_block1025×463 13.2 KB

I then added a firewall rule to allow the query, path and user agent but still it is getting blocked.

webhook_firewall
webhook_firewall1046×453 15.6 KB

Is there any solution for this other than turning off the Bot fight mode? Perhaps a separate rule for the “Bot Fight Mode” service?

Thanks in advance.

Error webhook
#2

Hi @PavanKumar,

There is currently not a way to allow a specific bot through Bot Fight Mode with Firewall Rules. You will most likely have to either disable it or ask the provider to apply to Cloudflare to be counted as a ‘good’ bot.

2 Likes
#3

Hi,

Thank you for the reply. Turning it off will increase the bot attacks right?

Is there a link or a form where the provider can apply for Cloudflare to list them as a ‘Good’ Bot?

Thanks!

#4

It will stop blocking some bots, yes.

This is the form:

1 Like
#5

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