Web server is returning an unknown error

Hi @broker2, a 520/1016 error occurs when the connection started on the origin web server, but that the request was not completed. The most common reason why this would occur is that either a program, cron job, or resource is taking up more resources than it should causing the server not to be able to respond to all requests properly.

Review the Quick Fix Ideas in this Community Tip for troubleshooting 520 suggestions.

When you contact with Cloudflare Customer Support, note that for security purposes, Support will only reply to the email associated with a given domain. Multiple tickets simply slow replies for everyone. I looked into your tickets and see that the zone is not active in your account, you’ll see the same on your dashboard after login.

Not sure if you had a 520 or a 502, just in case, the 502/504 errors are caused by a problem connecting to an upstream server - meaning your server is trying to initiate a process and this fails to work as expected or times out. In most cases of 502 / 504 errors, back-end servers are not communicating correctly. When this happens, you will see color page with Cloudflare branding and the Error 502 Bad Gateway or Error 504 Gateway Timeout. Review this Community Tip for fixing 502 or 504 gateway errors.

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