Web app is being redirect to a spam website

Hey!

Some of the clients are informing us that our site is redirecting to a spam link. Please assist in how we can prevent this as soon as possible

Thanks
Sydney

May I ask if you are using some custom-made Page Rules? :thinking:

Kindly, may I ask you to check out what option have you got selected by navigating to the Cloudflare dashboard → Caching → Configuration → find section “Browser Cache TTL” and make sure the selected option from the dropdown menu is “Respect Existing Headers”.

Furthermore, from the same menu, click on the blue button saying “Purge Everything” to flush the cache at Cloudflare Edge, just in case.

Wait for a minute or two.

Refresh a page in your Web browser, otherwise try clearing your Web browser cache or use a different Web browser to test out again.

May I ask have you tried using a different Web browser, or tried clearing your Web browser cache?
How about using a Private window (Incognito mode) or a VPN connection if possible?
Is it the same behaviour on your mobile phone (4G LTE, mobile data, cellular)?

You could determine if this behaviour continues even by using a “Pause” option at Cloudfalre as follows:

  1. Use the “Pause Cloudflare on Site” option from the Overview tab for your domain at dash.cloudflare.com .
  2. The link is in the lower right corner of that page.
  3. Give it five minutes to take effect, then make sure site is working as expected with HTTPS.

If yes, then I am afraid you should troubleshoot this at the origin host/server as Cloudflare wouldn’t be involved into the requests.

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.