Web Analytics stopped working

What is the name of the domain?

all websites

What is the issue you’re encountering

Web Analytics suddenly shows no data (zero visits) for all our websites. Used to work just a few days ago. Account Analytics seems OK - shows many millions of requests over the past hours

What feature, service or problem is this related to?

Web Analytics

2024.12.17
Update for anyone who could be facing similar issue

  • it was not a configuration problem, so none of the proposed solutions were applicable
  • web analytics started to work again some time around 10th of December (8 days later, showing up to 24 hours of history). A couple of days later historical data also started to show up. No configuration changes from our side

Now, a few rants from my side as a customer - unfortunately cannot add the below as topic was auto-closed already:

  • It all looks like Cloudflare had some internal issues with the logs / web analytics that they didn’t want to announce (haven’t found anything on the status page)
  • We’re on the Business plan that grants access to support, and Web Analytics is covered by support including Online Chat, but there were no option to submit case / open a chat for Web Analytics
  • I raised a general support request regarding inability to access support for Web Analytics product on 2nd of December (case 01296996) but even 15 days later there are still no reaction from Cloufdlare

It is not the first time I interact with the Cloudflare support, and it used to be quite responsive and helpful, so I surprised by such a bad experience.

Hi !

Are you referring to Web Analytics under the Analytics & Logs ?

Kindly review this document that might be related to the issue you are facing :

Thank you !

I have a similar issue. In my case, I’m using custom domains. I used to see some analytics.
While exploring, I noticed a setting under Workper&Pages / DOMAINNAME / Metrics at the bottom Web Analytics was set to disabled. So I enabled it, now I see analytics for the (projectname).pages.dev & the custom domain.

How can I make sure I have analytics enabled but only show reporting on the custom domain instead of the pages.dev site ?

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