We weren’t able to change your plan at the moment Case Number 01577847

Application Performance Getting Started
1

What is the name of the domain?

dot.com

What is the error number?

1000

What is the error message?

We weren’t able to change your subscription at the moment, please try again later.

What is the issue you’re encountering

I have encountered an error while upgrading from the free to pro plan. yearly plan already paid but still getting issue Ticket Id: #01577847 We weren’t able to change your plan at the moment, please try again later. I have submitted a ticket four days ago, but haven’t received any reply yet.

2

Any update - how should we contact no update for ticket from last 5 days no support here in community what can i do ?

using cloudflare from 6 years but now i feel helpless

3

Hey @rahul.k

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

I would suggest you to follow up on the same ticket with support. Let us know if you have additional queries. Thanks!

4

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